Iskaria Support installer
One download. It sets up the private network and the secure access together, and leaves an easy uninstaller in Windows.
Download for WindowsHomeSupport
Let Iskaria onto this computer.
This installs Iskaria Support — a small agent that lets our engineer connect when you ask us to, over a private network. It runs only because you run it, and you can remove it any time.
Three steps, about a minute
You do the first two. The last one is us.
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Open your link
Iskaria sends you a personal download link. Open it and run the one file it gives you.
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Click Yes once
Windows asks for administrator permission a single time. That is the only prompt you will see — it is what lets the secure connection be turned on.
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You are done
The computer joins Iskaria's private network and we can reach it when you ask us to. Nothing else to set up.
Two ways to connect
Use our installer, or join our network with Tailscale's own app. Either way, only Iskaria's key gets in.
Tailscale's own app
Already use Tailscale? Install it from Tailscale, then open the invite link Iskaria sends you to join our private network. We finish the secure-access step with you after.
Get Tailscale Iskaria will send the invite link by message.
What it does — and what it doesn't
A private connection, not the open internet
It turns on Microsoft's built-in OpenSSH server and joins a private Tailscale network keyed to Iskaria. No ports are opened to the public internet.
Only Iskaria's key
We add a single public key — ours. Nothing else can connect, and there is no shared password to leak or forget. Revoke it any time by uninstalling.
Yours to remove
It appears in Add or Remove Programs as "Iskaria Support". Uninstalling stops the connection and removes our key and the network membership.
Questions, answered plainly
Do I have to type anything?
No. Iskaria sends a personal link with the setup already tied to your session, so you just open it, run the file, and click Yes once. That is the whole thing.
The installer asked for a support code
That is the generic installer, for when Iskaria did not send you a personal link. Paste the short support code we gave you — it is single-use and expires on its own.
Is this safe to run?
It installs well-known, signed components — Microsoft's OpenSSH server, Tailscale, and, when we need to see your screen, RustDesk — and adds one public key, Iskaria's. No ports are opened to the public internet and nothing runs until you run the file yourself.
What can Iskaria see?
The command-line and files, and — only when our engineer opens a session — the screen, like any remote-support tool. We use it to set up and troubleshoot, and we tell you what we are doing. Remove it and the access is gone.
How do I remove it?
Windows Settings → Apps → Installed apps → "Iskaria Support" → Uninstall. That stops the service, removes our key, and disconnects the machine from the network.
What is the support code?
A short, single-use code we send you for a specific session. It expires on its own, so an old message cannot be reused to reconnect later.
Why does it need administrator permission?
Turning on a Windows optional feature, registering the background service, and adding our key are all system-level changes. That is the one prompt you will see.
Support
Ready when you are.
Download the agent, enter the code we sent you, and we will take it from there.
- Private connection
- Only Iskaria's key
- Remove it any time